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About us

OMNI Handling was founded more than 20 years ago, in 1998, as part of the OMNI Aviation Group. At the end of 2018, OMNI Handling was integrally acquired by a new shareholder.

OMNI Handling, also present in Cape Verde since 2011, in a cooperation with OMNI Aviation company, Cabo Verde Express that holds the handling supervision license, is currently the main operator in Portugal with more than 50% of Executive Handling market share in Lisbon, Porto, Faro and Cascais stations.

Our success story has been made possible over the years thanks to the daily commitment of our staff, and their dedication to make each flight a unique experience for Passengers and Crew members.

In 2019, OMNI Handling is setting new objectives to innovate and bring more services to our clients. There are plans to further invest in the company’s development, in Portugal and beyond:

  • Training of the staff
  • Renewing the ground support equipment,
  • Refurbishing the FBOs and crew lounges in all stations,
  • Setting new partnerships with third party service providers.

We look forward to assisting you soon!

OUR VALUES

  • Safety
  • Customer Satisfaction
  • Innovation
  • Globalization
  • Sustainability
  • Social Responsibility
  • Continuing Improvement
  • Passengers Satisfaction

OUR VISION

OMNI Handling intends to be recognized by the clients, passengers and the general public as a handling agent of reference in its business sector, for the high quality of its Operations and for the flexibility, innovation and excellence of its services.

OUR MISSION

To provide flexible and innovating Solutions in an opportune timeframe and with high standards of service and quality within the scope of executive ground handling, focusing on the requirements and expectations of clients, flight crews and passengers, on the sustainable growth of the business, on the wellbeing of employees and in social and environmental responsibility.

OUR DAILY CONDUCT

Our staff feels impassioned in contributing towards the development of the business and the environment we create daily. The example to set is based on the following values:

  • Act with absolute professionalism
  • Celebrate other’s achievements
  • Respect all financial commitments
  • See the hidden potential of things
  • Speak professionally and respectfully

SAFETY AND SECURITY

In the aviation sector, security and safety are top priorities, and therefore OMNI Handling is committed to providing its Customers with the very highest quality services, while never disregarding the strictest operating standards.

All activities in OMNI Handling are developed in accordance with the international rules and regulations, and IATA best practices.

OMNI Handling is a recognized EBAA member and an ISO 9001:2015 quality certified executive ground handling agent in Portugal.

QUALITY POLICY

At OMNI Handling, the Quality policy is defined and strongly driven by the following management principles and behaviors:

  • Compliance with national and international aviation regulations;
  • Build a mutually profitable relationship with the costumers, honoring our commitments, ensuring a long-term loyalty through the understanding of their specific needs in order to meet and if possible exceed their expectations;
  • Optimizing the operations by working closely with customers and suppliers;
  • Effective response to market requirements, through flexible, innovative solutions and standards of excellence;
  • Develop staff skills, creativity, satisfaction, empowerment and accountability through appropriate development programs and show strong management involvement and commitment through OMNI Handling’s strategic objectives, mission and vision;
  • Drive continual improvement and innovation of management system based upon efficient business processes, well-defined measurements, best practices and customers surveys.

These set of principles aims operational safety and excellence of OMNI Handling’s services.

The accomplishment of this Policy and its principles goes through awareness and adherence of all employees.